Collecting a high-quality sample is the first step to receiving accurate genomic results. Find out more here.
FAQs
Find common questions about the Zoetis Genetics ordering process here. If you’re still having trouble, please contact us at 877-233-3362 and we’ll be glad to help.
FIRST TIME CUSTOMER?
New to Zoetis Genetics? Please give us a call at 877-233-3362 so we can walk you through available options.
INTERNATIONAL ORDERS
Please contact our customer service team at 877-233-3362 or genetics.us@zoetis.com to verify our laboratories are approved to conduct DNA tests within your respective country.
SEND FORM AND SAMPLES
Mail your order and testing kit samples to:
Zoetis Genetics 333 Portage Street, Building 300 Kalamazoo, MI 49007-9970
Click here for a calendar of sample submission and customer reporting timelines.
DNA COLLECTIONS
Taking a high-quality sample is the first step to receiving accurate genomic results. A variety of samples, including hair, blood and tissue samples, are accepted for genomic testing. Learn more about taking the best sample by reading instruction guides or watching the videos on proper sample collection.
Find answers to common questions about the Zoetis Genetics ordering process here. If you are still having trouble, please contact us at 877-233-3362 and we'll be glad to help.
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