A Message to Our Customers from Tim Bettington, EVP and President, U.S. Operations, Zoetis



To Our Valued Customers,

As the new head of U.S. Operations for Zoetis, I want to take this opportunity to express our unwavering commitment to serving you in this unprecedented time of COVID-19. The health and well-being of our customers, colleagues and the animals in your care are Priority Number One for me and my team – and we’ve taken steps to protect them on several fronts.

Due to the critical role that our company plays in animal health and maintaining our food supply, Zoetis products and services have been deemed essential by governments around the world. As a result, at this time our sites can continue to operate and the products we provide to customers remain available, even in states that have imposed stringent limits on businesses in the outbreak of the coronavirus.

Our manufacturing sites around the world remain open and our customer support is available without disruption. As our CEO Kristin Peck shared with customers in her update last week, there is no direct impact to Zoetis supply at this time. We continue to monitor the global supply situation very closely with our distributors. If the situation evolves, we have a robust 4-6 months inventory on key products.

To ensure the ongoing integrity of supply and the health of our colleagues, we have staggered work schedules in our manufacturing facilities and asked non-essential colleagues to work from home to limit exposure for those who we rely on to make and distribute our products. For everyone’s safety, we’ve also asked our field-based colleagues to work from home and suspend face-to-face visits with our customers. Please know that our Zoetis representatives remain in touch with customers every day through phone calls, videoconference meetings and other means, so they are always available to assist however they can, just as they would in person. Our customer service and product support teams are also ready to serve you and working remotely to ensure business continuity.

We are also exploring partnerships with telemedicine providers so you can host virtual “house calls” or “farm calls” with your animal patients in times like this, when wellness checks, follow-ups and consultations may be especially challenging. Your Zoetis representative will be sharing more details with you soon.

We hope these changes continue to drive your business and keep the animals in your care healthy and strong through this challenging time. While this is a fluid situation that’s changing daily for all of us, Zoetis is here for you and your business, and the animals you care for. We will keep you updated as COVID-19 continues to evolve.

Your Zoetis representative remains your first point of contact and is committed to providing you with the highest-quality products, support, solutions and services to meet your most critical animal health needs. Otherwise, should you have any questions or areas where we can help, please contact us

Thank you for your ongoing trust in Zoetis, and please stay safe and healthy.

Sincerely,

Signature

Tim Bettington
Executive Vice President and President, U.S. Operations
Zoetis

 

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