Through Fire & Rain: Disaster Relief Update
October 18, 2017
The tragic stories of the devastation in Puerto Rico and the deadly wildfires raging in California are just the latest in a heartbreaking string of natural disasters that have impacted the U.S., Puerto Rico and the U.S. Virgin Islands. Our thoughts and concerns are with all the people and animals affected by these events. Here is an update of what we know so far on Puerto Rico and the California fires, and what Zoetis is doing to help.
Accounting for Colleagues and Customers
Thankfully, all of our colleagues are reported safe in California and Puerto Rico. We are also grateful that our colleagues have been accounted for in the aftermath of wildfires that tore through more than a million acres in Montana.
As you can imagine, a number of these colleagues and their families have had to evacuate their homes, and sadly, some of them have lost everything. In talking with our local account reps, many of them are simply overwhelmed by the massive destruction -- but amazingly, they are working hard to accommodate those in need. I am heartened to hear about so many efforts of our colleagues supporting each other -- yet another example of our One Zoetis Core Belief in action.
We are also doing everything we can to assist our customers, many of whom have lost their homes, farms and facilities.
- In California, our Zoetis Cattle & Equine colleagues have been on the front lines to find shelters for thousands of horses displaced by the fires in Napa and Sonoma counties. Through our Veterinary Medical Information & Product Support (VMIPS) team, we are rushing product donations to these shelters, and grateful to our equine specialists on the ground for their help in supporting these evacuated horses. Meanwhile, our Cattle representatives are staying vigilant over local dairies and cow calf operations, anticipating that smoke damage will be a growing threat to young calves in the days ahead. In Montana where we have a large base of beef cattle producers, the drought and fires have been challenging for customers. With help from VMIPS, our local Cattle reps have been receiving needed supplies of Inforce™ 3 and Draxxin® to help customers treat cattle affected by smoke inhalation.
- On the Companion Animal side in California, our team is ushering donated products to individual clinics that are opening their doors as treatment centers. Through our VMIPS team, we have sent product donations to the two largest companion animal shelters in the Sonoma and Napa regions of California to treat incoming animals -- including vaccines for an organization that is bringing in more than 100 displaced dogs and cats from burned out areas. The team is also filling requests for emergency medicines and vaccines to area hospitals dealing with the injured and burned animals. Beyond our internal efforts, we have partnered with the California Veterinary Medical Association and the University of California-Davis School of Veterinary Medicine to help treat animals affected by the wildfires.
- As you are all likely seeing in the news, the situation in Puerto Rico remains very serious with a significant portion of the island still without power and clean drinking water. Under the most difficult circumstances, Companion Animal Territory Business Manager Jessica Cobian has been working tirelessly with Customer Service, Supply Chain and VMIPS colleagues to personally deliver our products to customers and shelters in parts of the island that are still inaccessible to delivery companies.
Additional Relief Efforts
We will continue to monitor the recovery of colleagues and customers from east to west – including those impacted by the hurricanes in Puerto Rico and U.S. Virgin Islands, the gulf states and southeastern U.S. Through all of these disasters to date, Zoetis has donated more than $1 million worth of products and services to help our veterinary and livestock customers and caregivers provide urgent medical treatment to save their animals.
Making a Difference
Behind these efforts, I’m reminded every day that it’s our colleagues who truly make the difference in times like this. I am heartened by the stories of people tirelessly helping those in need, whether it’s members of your families, people you work with, our own customers, or complete strangers. If you would like to give your support, you can make a donation to the Red Cross.
We will continue to keep everyone affected by these disasters in our thoughts.
EVP and President, U.S. Operations
Disaster Relief Update
September 13, 2017
As another catastrophic storm struck the U.S. and brought major devastation to the southeast, our thoughts and prayers are with all those affected by Hurricane Irma. Zoetis is supporting our colleagues and customers in the wake of the storm, many of whom are seeing homes, farms and businesses destroyed across parts of Florida, Puerto Rico and the U.S. Virgin Islands. We also know that millions of people are experiencing major flooding and power outages during high heat and humidity – including areas directly hit by the hurricane and beyond, such as Georgia and South Carolina.
Staying Close to our Colleagues
Our U.S. Operations leaders are making every effort to stay in close contact with our colleagues who live in Irma’s path. We are grateful to know that to date, all of them are safe. Most of them have evacuated their homes, and some are trying to make their way back as gas supplies are running short. I know these colleagues will continue to provide their leaders with updates on their needs and well-being over the coming days and weeks. As always, Zoetis is prepared to assist and support them through this crisis.
Responding to Customers
The same goes for our customers. Over the last few days, our companion animal and livestock teams have reached out to customers whose businesses were impacted by Irma, and will be extending their payment terms for current and future invoices. Our field force colleagues in the southeast are checking on customers and providing support wherever necessary -- including emergency products and other resources to help veterinarians and producers recover their businesses and ensure continued care for the animals under their watch. I’m proud to report that Zoetis has now donated more than $650,000 worth of animal health products between Hurricane Harvey and the initial requests received from Hurricane Irma. We are also providing product donations to livestock customers impacted by wildfires in the western U.S. Our Veterinary Medical Information & Product Support (VMIPS) team will be processing even more donation requests from these disasters as the week progresses.
Thankfully, our distribution center in Marietta, Georgia has not been impacted by the hurricane, and our colleagues there are diligently shipping out vaccine products to areas that have not experienced extreme travel disruptions. They are also closely monitoring service areas that are facing shipping constraints and electrical outages, which would prevent customers from safely storing vaccines.
In addition to our direct interactions with customers, we are working with several organizations to offer assistance and supplies, including: American Humane, the American Veterinary Medical Foundation, and the Texas A&M Veterinary Emergency Team. Since Hurricane Irma, we’ve also been in close contact with various livestock associations and universities that are coordinating disaster response efforts for impacted animals in Florida and the Caribbean. These include University of Florida, Mississippi State University, and Auburn University.
Thanks to everyone for making sure that Zoetis is always there when our communities need us most.
EVP and President, U.S. Operations
SUPPORTING THOSE AFFECTED BY HURRICANE HARVEY
September 7, 2017
As Hurricane Harvey continues to surge through parts of Texas and the Gulf Coast, our hearts go out to all those impacted by this incredible disaster.
We at Zoetis are concerned for the safety and well-being of our colleagues, veterinary and livestock customers, and all the animals affected by the storm. We know that people are going to great lengths to take their pets with them; livestock producers are doing everything they can to get their animals to safety as farms and ranches are destroyed. When a customer relies on Zoetis in times of disaster, we are there for them. In that spirit, we are working with American Humane to offer needed assistance and donate critical animal health medicines and vaccines, and reaching out to livestock associations to provide additional support. We have also offered product donations to the Texas A&M University’s Veterinary Emergency Team which provides veterinary care for injured and sick animals via mobile clinics and highly trained volunteer veterinary staff in disaster response.
Through our direct interactions with customers, our field force in the southern U.S. is reaching out to offer their support and standing by to coordinate deliveries of much-needed products directly to veterinarians and livestock producers. Our Zoetis representatives are ready to provide help on the ground however they can.
Last but not least, our Veterinary Medical Information & Product Support (VMIPS) team, a group of Zoetis customer-focused veterinary professionals, is fielding calls from customers and responding to requests for product donations. As always, we will be working closely with our customers in their efforts to protect the animals they care for -- and in the coming weeks, we’ll determine how we can best support them as they rebuild their businesses.
On behalf of everyone at Zoetis, our thoughts and prayers are with all who have been affected by Hurricane Harvey. Working together, we will make the most of our resources, expertise and product portfolio to support those who need us, and help make a difference as we do every day.
EVP and President, U.S. Operations
For more information about our relief activities, please visit:
- Belgium (French)
- Belgium (Dutch)
- Costa Rica
- Czech Republic
- New Zealand
- South Africa
- South Korea
- United Kingdom
- United States