Disaster Relief Update
September 13, 2017
As another catastrophic storm struck the U.S. and brought major devastation to the southeast, our thoughts and prayers are with all those affected by Hurricane Irma. Zoetis is supporting our colleagues and customers in the wake of the storm, many of whom are seeing homes, farms and businesses destroyed across parts of Florida, Puerto Rico and the U.S. Virgin Islands. We also know that millions of people are experiencing major flooding and power outages during high heat and humidity – including areas directly hit by the hurricane and beyond, such as Georgia and South Carolina.
Staying Close to our Colleagues
Our U.S. Operations leaders are making every effort to stay in close contact with our colleagues who live in Irma’s path. We are grateful to know that to date, all of them are safe. Most of them have evacuated their homes, and some are trying to make their way back as gas supplies are running short. I know these colleagues will continue to provide their leaders with updates on their needs and well-being over the coming days and weeks. As always, Zoetis is prepared to assist and support them through this crisis.
Responding to Customers
The same goes for our customers. Over the last few days, our companion animal and livestock teams have reached out to customers whose businesses were impacted by Irma, and will be extending their payment terms for current and future invoices. Our field force colleagues in the southeast are checking on customers and providing support wherever necessary -- including emergency products and other resources to help veterinarians and producers recover their businesses and ensure continued care for the animals under their watch. I’m proud to report that Zoetis has now donated more than $650,000 worth of animal health products between Hurricane Harvey and the initial requests received from Hurricane Irma. We are also providing product donations to livestock customers impacted by wildfires in the western U.S. Our Veterinary Medical Information & Product Support (VMIPS) team will be processing even more donation requests from these disasters as the week progresses.
Thankfully, our distribution center in Marietta, Georgia has not been impacted by the hurricane, and our colleagues there are diligently shipping out vaccine products to areas that have not experienced extreme travel disruptions. They are also closely monitoring service areas that are facing shipping constraints and electrical outages, which would prevent customers from safely storing vaccines.
In addition to our direct interactions with customers, we are working with several organizations to offer assistance and supplies, including: American Humane, the American Veterinary Medical Foundation, and the Texas A&M Veterinary Emergency Team. Since Hurricane Irma, we’ve also been in close contact with various livestock associations and universities that are coordinating disaster response efforts for impacted animals in Florida and the Caribbean. These include University of Florida, Mississippi State University, and Auburn University.
Thanks to everyone for making sure that Zoetis is always there when our communities need us most.
EVP and President, U.S. Operations
SUPPORTING THOSE AFFECTED BY HURRICANE HARVEY
September 7, 2017
As Hurricane Harvey continues to surge through parts of Texas and the Gulf Coast, our hearts go out to all those impacted by this incredible disaster.
We at Zoetis are concerned for the safety and well-being of our colleagues, veterinary and livestock customers, and all the animals affected by the storm. We know that people are going to great lengths to take their pets with them; livestock producers are doing everything they can to get their animals to safety as farms and ranches are destroyed. When a customer relies on Zoetis in times of disaster, we are there for them. In that spirit, we are working with American Humane to offer needed assistance and donate critical animal health medicines and vaccines, and reaching out to livestock associations to provide additional support. We have also offered product donations to the Texas A&M University’s Veterinary Emergency Team which provides veterinary care for injured and sick animals via mobile clinics and highly trained volunteer veterinary staff in disaster response.
Through our direct interactions with customers, our field force in the southern U.S. is reaching out to offer their support and standing by to coordinate deliveries of much-needed products directly to veterinarians and livestock producers. Our Zoetis representatives are ready to provide help on the ground however they can.
Last but not least, our Veterinary Medical Information & Product Support (VMIPS) team, a group of Zoetis customer-focused veterinary professionals, is fielding calls from customers and responding to requests for product donations. As always, we will be working closely with our customers in their efforts to protect the animals they care for -- and in the coming weeks, we’ll determine how we can best support them as they rebuild their businesses.
On behalf of everyone at Zoetis, our thoughts and prayers are with all who have been affected by Hurricane Harvey. Working together, we will make the most of our resources, expertise and product portfolio to support those who need us, and help make a difference as we do every day.
EVP and President, U.S. Operations
For more information about our relief activities, please visit:
- Belgium (French)
- Belgium (Dutch)
- Costa Rica
- Czech Republic
- New Zealand
- South Africa
- South Korea
- United Kingdom
- United States