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The Equine Immunization Support Guarantee

PROVIDING PEACE OF MIND THROUGH UNPARALLELED VACCINATION SUPPORT

Zoetis confidently stands behind its vaccines with the Equine Immunization Support Guarantee, the most comprehensive guarantee available. To be eligible for the Equine Immunization Support Guarantee, a horse must be vaccinated by a veterinarian with a qualifying Zoetis vaccine. If the horse exhibits clinical signs for a corresponding equine disease for which he was vaccinated, Zoetis will help cover the diagnostic investigation to determine the cause of illness. If diagnostics confirm disease, Zoetis will also cover ancillary diagnostic and therapeutic charges up to $5,000.

All products within the FLUVAC INNOVATOR® and WEST NILE-INNOVATOR® lines of vaccines from Zoetis are covered under the Equine Immunization Support Guarantee at no additional cost to the horse owner or veterinarian. Specific diseases covered by the Equine Immunization Support Guarantee include:

  • Equine influenza
  • Equine rhinopneumonitis (respiratory) caused by equine herpesvirus types 1 (EHV-1) and 4 (EHV-4)
  • West Nile
  • Tetanus
  • Eastern equine encephalomyelitis (EEE)
  • Western equine encephalomyelitis (WEE)
  • Venezuelan equine encephalomyelitis (VEE)

If a horse is exhibiting clinical signs of disease, the veterinarian simply needs to contact Zoetis Veterinary Medical Information and Product Support (VMIPS) at 1-800-366-5288. Zoetis will work with you to begin immediate diagnostic work.

Additional Vaccine Assurance

  • Power Failure Protection
    If a power failure affects Zoetis equine vaccines in your refrigerators, contact your Zoetis representative or Zoetis Customer Service at 1-888-ZOETIS-1 (1-888-963-8471) to request complimentary replacement of the vaccines.*
  • In-Stock Performance
    Consistent availability is just as critical as high quality. Back orders can cause real headaches for you and your team. You can trust we will be ready to ship the equine vaccines you need when needed.
  • Veterinary Medical Information and Product Support (VMIPS)
    Zoetis offers on-call support from a professional team of veterinarians, veterinary technicians, and product support specialists with extensive equine veterinary practice experience and product knowledge. Contact VMIPS at 1-800-366-5288.
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  • Veterinarians

    Q. How can I make horse owners aware of the Equine Immunization Support Guarantee?
    A. Following vaccination, provide your horse owner clients with an Equine Immunization Support Guarantee certificate to showcase this benefit they receive for vaccinating with a veterinarian. All horses vaccinated by a veterinarian with any product from the FLUVAC INNOVATOR and WEST NILE-INNOVATOR lines of vaccines are automatically covered by the Equine Immunization Support Guarantee. Contact your Zoetis representative for printed copies of the Equine Immunization Support Guarantee certificate.

    Q. Who do I contact for additional information or support?
    A. Call Veterinary Medical Information and Product Support (VMIPS) at 1-800-366-5288.

    Q. What should I do if a client’s horse I have vaccinated is exhibiting signs of disease?
    A. Contact the Zoetis Veterinary Medical Information and Product Support (VMIPS) team at 1-800-366-5288. Following the initial phone call, communications can be handled by your preferred method via email, fax or phone. You will be asked to provide the patient’s medical history (age, breed, sex) and product information (dates of vaccination, product and serial numbers). VMIPS will work with you to gather diagnostic samples and authorize financial support of diagnostic testing.
    Following diagnostic sampling, all essential case documentation will need to be submitted to VMIPS, including a summary of the patient’s vaccine history, diagnostic test results and an Equine Immunization Support Guarantee Worksheet. These may be submitted via email or by fax at 1-866-590-1149.

    Horse Owners

    Q. Can I vaccinate my own horse and still be covered under the Equine Immunization Support Guarantee?
    A. Vaccine handling, storage and administration are very important in maintaining vaccine quality and effectiveness, and veterinary clinicians are trained to minimize these potential threats to vaccine efficacy. For these reasons, only horses vaccinated by a veterinarian are covered under the Equine Immunization Support Guarantee.

    Q. Which Zoetis equine vaccines are part of the Equine Immunization Support Guarantee?
    A. All products within the FLUVAC INNOVATOR® and WEST NILE-INNOVATOR® lines of vaccines from Zoetis are covered at no additional cost to the horse owner or veterinarian.

    Q. What happens if my horse was vaccinated by my veterinarian but is exhibiting signs of illness?
    A. Contact your veterinarian immediately. Your veterinarian will then contact Zoetis to begin immediate diagnostic work and appropriate treatment for your horse.

    Q. Does it cost anything for my horses to be covered under the Equine Immunization Support Guarantee?
    A. No. The program is free to both horse owners and veterinarians.

* Zoetis reserves the right to review claims on a case-by-case basis and will require the return of inactivated/warmed vaccines.

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